OverviewFacilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
DurationCourse duration :12 hrs
LocationAvailable at Maadi Branch
Course OutlinesModule One: Understanding Facilitation
- What is Facilitation
- What is a Facilitator?
- When is Facilitation Appropriate?
- About Process
- About Content
- A Facilitator’s Focus
- Choosing a Facilitated Approach
- Planning for a Facilitated Meeting
- Collecting Data
- Stage Two: Storming
- Stage Three: Norming
- Stage Four: Performing
- Encouraging Participation
- Gathering Information
- Presenting Information
- Synthesizing and Summarizing
Module Seven: Dealing with Difficult People
- Identifying the Options
- Creating a Short List
- Choosing a Solution
- Using the Multi-Option Technique
- Addressing Disruptions
- Disruptions in groups can be in any form. They can be from the members, or from the environmental factors.
- Common Types of Difficult People and How to Handle Them
- Helping the Group Resolve Issues on Their Own
- Using Ground Rules to Prevent Dysfunction
- Restating and Reframing Issues
- Some of the ways of restating and reframing includes:
- a. Changing “hot buttons” or value-laden words into neutral ones.
- b. Reminding the group of larger goals/ smaller goals the entire group is working on.
- c. Changing a problem into workable terms.
- d. Approaching an issue from another perspective.
- Getting People Back on Track
- Why Intervention May Be Necessary
- When to Intervene
- Levels of Intervention
- Using Your Processes
- Boomerang it Back
- ICE It: Identify, Check for Agreement, Evaluate How to Resolve
- Words from the Wise
- Define facilitation and identify its purpose and benefits.
- Clarify the role and focus of a facilitator.
- Differentiate between process and content in the context of a group discussion.
- Provide tips in choosing and preparing for facilitation.
- Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
- Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
- Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
- Define what interventions are, when they are appropriate and how to implement them