Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.” We would like to have a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

This workshop will help teach you how to identify their anger triggers and what to do when their angry.

By the end of this course, Participants should be able to:

•    Understand anger dynamics in terms of the anger cycle and the fight and flight theory.

•    Know common anger myths and their factual refutations.

•    Know the helpful and unhelpful ways of dealing with anger.

•    Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.

•    Understand the difference between objective and subjective language.

•    Express a feeling or position using I-messages.

•    Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.

•    Reflect on one’s hot buttons and personal anger dynamics.

•    Know alter, avoid and accept ways of responding to an anger-provoking situation.

•    Understand the energy curve and how it can help in responding to someone else’s anger.

•    Learn and practice de-escalation techniques.

•    Gain an integrated view of anger management and how it can be best practiced.

Module One: Understanding Anger

• The Cycle of Anger
• Understanding Fight or Flight
• Common Myths about Anger

Module Two: Do’s and Don’ts

• Unhelpful Ways of Dealing with Anger
• Helpful Ways of Dealing with Anger

Module Three: Gaining Control

• A Word of Warning
• Using Coping Thoughts
• Using Relaxation Techniques
• Blowing Off Some Steam

Module Four: Separate the People from the Problem

• Objective vs. Subjective Language
• Identifying the Problem
• Using “I” Messages

Module Five: Working on the Problem

• Using Constructive Disagreement
• Negotiation Tips
• Building Consensus
• Identifying Solutions

Module Six: Solving the Problem

• Choosing a Solution
• Making a Plan
• Getting it Done

Module Seven: A Personal Plan

• Understanding Hot Buttons
• Identifying Your Hot Buttons
• A Personal Anger Log

Module Eight: The Triple A Approach

• Alter
• Avoid
• Accept

Module Nine: Dealing with Angry People

• De-escalation Techniques
• When to Back Away and What to Do Next
• Module Ten: Pulling It All Together
• Process Overview
• Putting It into Action

This course could be for Managers, Section heads, supervisors, team leaders and all employees.

No prerequisites needed.