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Administrative Support Skills Workshop

  • Overview

    Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced.  This workshop will provide you with many tips, techniques, and opportunities to try out your own skills.
  • Duration

    Course duration :12 hrs
  • Location

    Available at Maadi Branch
  • Course Outlines

      • Module one: Getting Organized (Part One)
      • Lesson Two: Managing Electronic Files
      • Lesson Three: Keeping Track of the Paper Trail
      • Lesson Four: Making the Most of Voice Mail


      • Module Two: Getting Organized (Part Two)
      • Lesson One: Keeping Your Workspace Organized
      • Lesson Two: Using a To-Do Book
      • Lesson Three: The Extra Mile: Adding Project Management Techniques to Your Toolbox


      • Module Three: Managing Time
      • Lesson One: Managing Your Time
      • Lesson Two: Keeping Others on Track
      • Lesson Three: Maintaining Schedules


      • Module Four: Getting It All Done On Time
      • Lesson One: Prioritizing
      • Lesson Two: The Secret to Staying on Track
      • Lesson Three: Goal Setting


      • Module Five: Special Tasks
      • Lesson One: Planning Small Meetings
      • Lesson Two: Planning Large Meetings
      • Lesson Three: Organizing Travel


      • Module Six: Verbal Communication Skills
      • Lesson One: Listening and Hearing: They Aren’t the Same
      • Lesson Two: Asking Questions
      • Lesson Three: Communicating with Power
      • Module Seven: Non-Verbal Communication Skills
      • Lesson One: Body Language
      • Lesson Two: The Signals You Send to Others
      • Lesson Three: It’s not what you Say, It’s how you Say It


      • Module Eight: Empowering Yourself
      • Lesson One: Being Assertive
      • Lesson Two: Resolving Conflict
      • Lesson Three: Building Consensus
      • Lesson Four: Making Decisions


      • Module Nine: The Team of Two
      • Lesson One: Working with Your Manager
      • Lesson Two: Influencing Skills
      • Lesson Three: What to Do in Sticky Situations


      • Module Ten: Taking Care of Yourself
      • Lesson One: Ergonomics
      • Lesson Two: Stress Management
      • Lesson Three: Dealing with a Heavy Workload


      • Module Eleven: Wrapping Up
      • Words from the Wise
  • Objectives

    • Getting Organized
    • Manage their time more effectively
    • Prioritize their time so they can get it all done.
    • Complete Special Tasks
    • Verbal Communication Skills
    • Non-Verbal Communication Skills
    • Empowering Yourself
    • Deal better with their managers
    • Taking Care of Yourself is a priority

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