• Overview

  Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced.  This workshop will provide you with many tips, techniques, and opportunities to try out your own skills.

• Duration

  Course duration :8 hrs

• Location

  Available at Maadi Branch

• Course Outlines

  • Module One: What Does Self-Confidence Mean To You?
  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four Styles.

     

  • Module Two: Obstacles to Our Goals
  • Types of Negative Thinking.
  • Case Study.
  • Personal Application.

     

  • Module Three: Communication Skills
  • Listening and Hearing; They Aren’t the Same Thing.
  • Asking Questions.
  • Body Language.

     

  • Module Four: The Importance of Goal Setting
  • Why Goal Setting is Important.
  • Setting SMART Goals.

     

  • Module Five: Feeling the Part
  • Identifying Your Worth.
  • Creating Positive Self-Talk.
  • Identifying and Addressing Strengths and Weaknesses.

     

  • Module Six: Looking the Part
  • The Importance of Appearance.
  • The Role of Body Language.
  • First Impressions Count.

  • Module Seven: Sounding the Part
  • It’s How You Say It.
  • Sounding Confident.
  • Using “I” Messages.

     

  • Module Eight: Powerful Presentations
  • What to Do When You’re on the Spot.
  • Using STAR to Make Your Case:
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

     

  • Module Nine: Coping Techniques
  • Building Rapport.
  • Expressing Disagreement.
  • Coming to Consensus.

     

  • Module Ten: Dealing with Difficult Behavior
  • Dealing with Difficult Situations.
  • Key Tactics.

     

  • Module Eleven: Wrapping Up

• Objectives

  •  Define assertiveness and self-confidence, and list the four styles of communication

  • Describe the types of negative thinking, and how one can overcome negative thoughts.

  • Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication.

  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior

  • Utilize methodologies for understanding your worth — and the use of positive self-talk.

  • List reasons why a pleasing appearance and body language are critical for creating a strong first impression.

  • Practice sending positive communications phrased as “I-Messages”.

  • Use the STAR model to make your case during a presentation challenge.

  • Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques.

  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Register Now