• Overview

  Success in any industry relies on relationships, whether with co-workers, clients, suppliers or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

• Duration

  Course duration :00 hrs

• Location

  Available at Maadi Branch

• Course Outlines

  • Module One: Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette

     

  • Module Two: Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names

     

  • Module Three: The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation

     

  • Module Four: The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions

     

  • Module Five: Eating Out
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping

     

  • Module Six: Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips

  • Module Seven: Telephone Etiquette
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do’s and Don’ts

     

  • Module Eight: The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters

     

  • Module Nine: Dressing for Success
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear

     

  • Module Ten: International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips

     

  • Module Eleven: Wrapping Up
  • Words from the Wise

• Objectives

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the protocol in restaurants, handling alcohol in a business meal, paying the bill and tipping.
  • Understand emails basic guidelines when it comes to the proper form of address, grammar standards and  acronyms.
  • Understand basic guidelines in the use of the telephone, voicemail and cell phone.
  • State the difference between a formal and an informal letter.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
  • Understand basic guidelines in international etiquette.

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